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Hi - Are you seeing other desktop settings going into effect correctly? Problem is only with 'multilingual internet mail'? I tried this in 8.51 and in 8.5, and it worked correctly for me in both environments. I was able to repeatedly lock and unlock this setting, and to change its value between the various selections. So a few questions...
Can you confirm whether or not this works in isolation in a clean test -- with an explicit policy where the user is confirmed (through admin client's policy synopsis) not to have any other explicit policies, and having first deleted all the contents of $Policies view in the user's local names.nsf.
Then, when you use the policy to set this to 'use Unicode (UTF-8)' -- as 'set value and prevent changes', and without checking the inherit/enforce checkboxes -- you see the setting get locked, but its value isn't updated correctly? Does it remain unchanged, or get incorrectly set to 'use Unicode and prompt'? E.g., if you start with the setting unlocked in user's prefs, and set to 'use best match', does it get stuck on that, or change over to 'use Unicode and prompt'?
Note that this setting should write the following two lines to the user's notes.ini:
MIMEPromptMultilingual=0
MIMEMultilingualMode=1
Feedback response number LMAN7VFPL2 created by ~Ned Chujumivernivu on 08/31/2009